In this episode, we talk with Daniel and Emiel, software engineer and product owner in the customer support domain. In this domain, the focus is to help our customers in the best way possible. But what if we can prevent the customer to feel the need to contact bol.
Improve the customer journey with Intent Recognition and Conversational AnalyticsWelcome to episode number 100! A special show with a very interesting topic: Inclusion of Introverts and Introversion. We asked our CEO Margaret Versteden for a quote for this number 100. She surprised us with the fact that this topic is so important for her as she is dealing with this her whole life, as an introvert.
Inclusion of IntrovertsEver since we recorded the podcast about Agile @ Scale, we wanted some of the people involved again in our show. We care about the topic. Think there is a lot to tell and learn.
Innovation Rhythm - How to drink less coffee and achieve moreWhere do we learn most in our lives? When things that we do succeed, or when we do stuff and they don't turn out how we expected? They "fail". Exactly, we can learn a lot from our failures....
Interaction Design - Celebrate Failure"Welcome to the bol. com Tech Podcast. In this podcast we share our experience with you to learn and entertain.
Introduction to our upcoming bol.com Techlab podcast episodes"This is how we do IT", is the slogan of our Techlab site and podcast. Every now and then we reach out to external guests to learn from them and exchange ideas. We are really happy to have this external guest in our show to talk about "Let's get ethical".
Let's get EthicalDuring the recording of this episode, we are in the week of Black Friday. An exciting week for people hunting for bargains. And also for a lot of our colleagues.
Load testing with LocustWe changed roles for this unique episode. And why is that? We are going to look back on the first 55 episodes. So, Peter Paul and Peter will be the guests of this show and Niels Kuiper and Bruno Lauwers will be your host.
Looking back at 55 episodesWhen it comes to developing software we use the adagio: You built it, You run it, You love it. Same should hold for all the -ilities or non-functional requirements. So, one should love their logging.
Love your loggingNext level leveraging cloud computing We moved 70% of our services to the cloud and new services start in the cloud unless. . .
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