Improve the customer journey with Intent Recognition and Conversational Analytics
In this episode, we talk with Daniel and Emiel, software engineer and product owner in the customer support domain. In this domain, the focus is to help our customers in the best way possible. But what if we can prevent the customer to feel the need to contact bol.
No more crystal ball for forecasting, data science it is
As long as retail exists, people tried to predict the future. An accurate forecast makes it much easier to buy the correct amount of products from suppliers, know what you need to keep on stock and even know what...
Kotlin was first used by our teams a couple of years ago. It had an interesting start that shows how we adopt technology in general. In different feature teams a group of software engineers explored their own use cases for Kotlin.