You are a UX researcher, and you are a UX researcher… Everybody is a UX researcher! That’s kind of our approach to user centered design at bol.com. Does it make the whole process more customer minded? Definitely. Does that improve research quality? Maybe not. Is it scary? Sometimes, but pizza’s and buddies help. And in our experience, it’s worth every bit of effort. We hosted the UX Insight’s meetup at our office in Utrecht in January. We started with food, followed by a presentation and finished off the evening with…Read more
In this episode, we talk to Marieke and Tadeusz since we were intrigued by the title of their meetup presentation: Everybody is a UX Researcher. Since we didn’t consider ourselves a UX Researcher before we wanted to know more about the subject. And we wanted to find out if being a UX Researcher could also improve our daily professional lives. And in the end, we actually think it can. Hope you enjoy the talk too. Guests In an earlier episode, we talked with Marieke Linssen about the future of voice and…Read more
In this episode, we talk about User Interfaces (UI) and User Experience(UX). Since this is a very visible topic, everybody has an opinion on it. Even though I’m not working on our webshop I get unsolicited feedback on a regular basis. Where a lot of the UX Design discussion focuses on our webshop. We choose another focus for this episode. The UI that is not common to most of our users but is very much needed for a large part of our 23.000 plaza partners. The Seller DashboarD or SDD in short. The User…Read more
Where do we learn most in our lives? When things that we do succeed, or when we do stuff and they don’t turn out how we expected? They “fail”. Exactly, we can learn a lot from our failures. How does this relate to Tech? Or, to be more precise, how does that relate to the design of the webshop? And how do we know if we succeed or fail, is it a gut feeling or do we learn through structured research? In this episode, we explore the theme of success, failure and learning together with…Read more
Web applications usually start small and loveable, but gradually become larger and larger as more people work on them and front-end technologies move on. If you’re not careful they can potentially end up as the one thing no-one wants to touch anymore and cause a lot of frustrations for agile teams and business innovators alike.Read more
Ever since I’ve started working for a WebAnalytics company in 2005 I’ve been working on problems related to making sense of web data. One of the most difficult elements in this type of analysis is making sense of the user agent.
Very often the raw web data I work with is stored in Apache HTTPD access log files that have been compressed using gzip.
Last Wednesday we had an inspiring evening at bol.com. We held Ladies that UX Utrecht meetup as part of our bol.com campaign Women in Tech*. Ladies that UX Utrecht is an existing group that brings together women that have passion for User Experience Design, tech and digital, positively promoting and teaching each other. They gladly brought two uplifting presentations to the 45 people in the audience. Before it everybody enjoyed a nice dinner and got prepared for what was coming after.Read more
Bol.com starts an online test environment called beta.bol.com. It is a way to test and experiment quickly with new (technical) ideas and concepts in order to improve the shopping experience of the customer. This new environment is opened in order to speed up the innovation process from idea to realization, and fills up the gap between user research (N = 1) and A/B testing (N = >100k).Read more
Together with Ladies that UX – Utrecht, we are organizing our first Women in Tech meetup. Join us if you are passionate about UX design. Check out our agenda.Read more