How we deal with the unexpected

By Peter Brouwers on 8-01-2019
Category: Blog, Culture, Infrastructure Tags: IT Outage Post-Mortem Retro On Call Peak Season

“It didn’t look like a big issue at that moment”. Everybody in the room listened to what the Engineer on Duty (EoD) had to tell about the first moments what, later on, turned out to be a partly outage of the webshop in peak season.

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