Everybody is a UX Researcher

Marieke Linssen, on 5-02-2020
Category: Blog, Interaction Design, Interaction Design, UX Tags: Meetup UX research

You are a UX researcher, and you are a UX researcher… Everybody is a UX researcher! That’s kind of our approach to user centered design at bol.com. Does it make the whole process more customer minded? Definitely. Does that improve research quality? Maybe not. Is it scary? Sometimes, but pizza’s and buddies help. And in our experience, it’s worth every bit of effort. We hosted the UX Insight’s meetup at our office in Utrecht in January. We started with food, followed by a presentation and finished off the evening with…

Everybody is a UX Researcher

Peter Paul van de Beek, Peter Brouwers, on 17-01-2020
Category: Podcast Tags: UX Innovation research customer centric user

In this episode, we talk to Marieke and Tadeusz since we were intrigued by the title of their meetup presentation: Everybody is a UX Researcher. Since we didn’t consider ourselves a UX Researcher before we wanted to know more about the subject. And we wanted to find out if being a UX Researcher could also improve our daily professional lives. And in the end, we actually think it can. Hope you enjoy the talk too. Guests In an earlier episode, we talked with Marieke Linssen about the future of voice and…

UX Research to support the partners on our platform

Peter Paul van de Beek, Peter Brouwers, on 1-11-2019
Category: Podcast Tags: UX Innovation Partners bol.com Podcast platform research portal

In this episode, we talk about User Interfaces (UI) and User Experience(UX). Since this is a very visible topic, everybody has an opinion on it. Even though I’m not working on our webshop I get unsolicited feedback on a regular basis. Where a lot of the UX Design discussion focuses on our webshop. We choose another focus for this episode. The UI that is not common to most of our users but is very much needed for a large part of our 23.000 plaza partners. The Seller DashboarD or SDD in short. The User…