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Natural language processing – 2 articles

bol.com Techlab›Natural language processing

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    Improve the customer journey with Intent Recognition and Conversational Analytics

    Peter Brouwers, Peter Paul van de Beek, on 23-05-2019
    Category: Podcast Tags: DataScience Machine Learning Natural language processing Customer Support Predictive Models Comprehender

    In this episode, we talk with Daniel and Emiel, software engineer and product owner in the customer support domain. In this domain, the focus is to help our customers in the best way possible. But what if we can prevent the customer to feel the need to contact bol.com in the first place, they asked themselves. They realized this can be possible using the analyses of the various customer interactions we have via the Chatbot “Billie”, live chat, phone and email. For these analyses, they introduced techniques from the Data…

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    Improve the customer journey with Intent Recognition and Conversational Analytics

    Making Machines Understand You

    Daniël Heres, on 7-03-2018
    Category: Blog, Data Science & AI Tags: Machine Learning Natural language processing Chatbots Deep Learning Artificial Intelligence

    In this post, I will explain how bol.com is going to interpret what the user says using Machine Learning and Natural Language Processing.

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