Improve the customer journey with Intent Recognition and Conversational Analytics

In this episode, we talk with Daniel and Emiel, software engineer and product owner in the customer support domain. In this domain, the focus is to help our customers in the best way possible. But what if we can prevent the customer to feel the need to contact bol.com in the first place, they asked themselves. They realized this can be possible using the analyses of the various customer interactions we have via the Chatbot “Billie”, live chat, phone and email. For these analyses, they introduced techniques from the Data…

Improve the customer journey with Intent Recognition and Conversational Analytics

Making Machines Understand You

Daniël Heres, on 7-03-2018
Category: Blog, Data Science & AI Tags: Machine Learning Natural language processing Chatbots Deep Learning Artificial Intelligence

In this post, I will explain how bol.com is going to interpret what the user says using Machine Learning and Natural Language Processing.

Getting organized: cleaning up bol.com with Data Science

Ernst Kuiper, on 20-02-2018
Category: Blog, Data Science & AI Tags: BigData DataScience Machine Learning

Data Science and Machine Learning are becoming more integrated into current businesses. Especially in e-commerce there is huge potential for predictive modeling. It is therefore no surprise that bol.com has given extra focus on significantly expanding its Data Science efforts the coming year. That’s not to say that there aren’t already some interesting Data Science projects running. In this blog post we will take a look at one of the projects I am currently working on with fellow data scientist Joep Janssen: the chunk project.

Image recognition. Deep learning. And cake.

Tuan Luu Dinh, on 4-04-2017
Category: Blog, Development Tags: Machine Learning Image Recognition

It is not easy, but not unachievable. A post on playing around with image recognition, for seeing the possibilities we can do with it. Technical details are kept as low as possible.

Image recognition. Deep learning. And cake.