Machine Learning

7

Improve the customer journey with Intent Recognition and Conversational Analytics

In this episode, we talk with Daniel and Emiel, software engineer and product owner in the customer support domain. In this domain, the focus is to help our customers in the best way possible. But what if we can prevent the customer to feel the need to contact bol.

Improve the customer journey with Intent Recognition and Conversational Analytics
Discover

Making Machines Understand You

In this post, I will explain how bol. com is going to interpret what the user says using Machine Learning and Natural Language Processing. Historically we have been doing that in multiple ways: by informing the customer on our website, in our app, in our email communication, using our chatbot Billie and in our call center.

Making Machines Understand You
Data