What the episode covers
Both our customers and our customer service experts couldn't be let down.
Given the short notice, we asked Ymor to help us with their knowledge and experience to perform a performance test together with us and the supplier of the chat software. The aim was to access if we could handle the predicted peak load. The team from Ymor was on stage to share the case. A great opportunity for us as well to sit down with them and share in the podcast as well. Why? Because we became really curious. In our perception, we have an environment in which we validate performance so what did we miss and what did Ymor bring to the table.