What the episode covers
For us a great occasion to have this topic discussed in our podcast.
We touch upon a lot of different aspects. It starts with the onboarding. The language barrier discussed a couple of times and is a red line in this talk. Our guests explain in a passionate way what ‘live-translation’ and ‘headphones’ do with the feeling of ex- and inclusion. What we liked most was the way they explained what they had to overcome to really feel included. Realizing that to become more valuable they need to be more included, so asking for inclusion was the next step.The open mind and withholding judgement are key as well as awareness in this transition from a Dutch to a multicultural organization. The Cultural Diversity Week was part of that.
Never realized we introduced new languages in bol.com, we call this ‘European English’ and ‘European Dutch’.
We hope that the commitment to this subject as presented by our guest come across in this podcast. Happy Listening and let us know what you think, using firstname.lastname@example.org
Inclusion framework; the explanation of exclusion and inclusion with a clear model.
Four grid matrix that shows what Values in Uniqueness and Belongingness does to Exclusion and Inclusion (captures from a study, Inclusion and Diversity in Work Groups: A Review and Model for Future Research)