Spaces Summit is our annual internal bol. com conference for IT, by IT, and friends: Two fun days of inspiration, knowledge sharing, bragging, and community. This year we had our first digital version of the summit.
Turning to business analytics this episode, we discover it’s a broad field. Business Intelligence hasn't been discussed that much yet in our podcast. So, we are excited to learn more.
In this post, I will explain how bol. com is going to interpret what the user says using Machine Learning and Natural Language Processing.
Historically we have been doing that in multiple ways: by informing the customer on our website, in our app, in our email communication, using our chatbot Billie and in our call center.
Getting organized: cleaning up bol.com with Data Science
Data Science and Machine Learning are becoming more integrated into current businesses. Especially in e-commerce there is huge potential for predictive modeling. It is therefore no surprise that bol.