Spaces Summit is our annual internal bol. com conference for IT, by IT, and friends: Two fun days of inspiration, knowledge sharing, bragging, and community. This year we had our first digital version of the summit.
In this post, I will explain how bol. com is going to interpret what the user says using Machine Learning and Natural Language Processing.
Historically we have been doing that in multiple ways: by informing the customer on our website, in our app, in our email communication, using our chatbot Billie and in our call center.