In a series of videos, we would like to showcase how Data Science is helping us at bol, our partners, and our customers.
Hear the way the DS craft is utilized within the company in various parts of the company by the corresponding product teams/owner themselves!
They know best the impact and the improvements of incorporating the discipline in their own products.
Spaces Summit is our annual internal bol. com conference for IT, by IT, and friends: Two fun days of inspiration, knowledge sharing, bragging, and community. This year we had our first digital version of the summit.
In this post, I will explain how bol. com is going to interpret what the user says using Machine Learning and Natural Language Processing.
Historically we have been doing that in multiple ways: by informing the customer on our website, in our app, in our email communication, using our chatbot Billie and in our call center.