Peter Paul van de Beek

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Improve the customer journey with Intent Recognition and Conversational Analytics

In this episode, we talk with Daniel and Emiel, software engineer and product owner in the customer support domain. In this domain, the focus is to help our customers in the best way possible. But what if we can prevent the customer to feel the need to contact bol.

Improve the customer journey with Intent Recognition and Conversational Analytics
Discover

How CQRS got our web scale groove back

In this posts, we’ll show you how we use the CQRS “web scale” pattern to achieve scalability and flexibility in our back office software.  This is needed as we rely heavily on our back office to offer our customers the...

How CQRS got our web scale groove back
Technology