Peter Brouwers

107

Improve the customer journey with Intent Recognition and Conversational Analytics

In this episode, we talk with Daniel and Emiel, software engineer and product owner in the customer support domain. In this domain, the focus is to help our customers in the best way possible. But what if we can prevent the customer to feel the need to contact bol.

Improve the customer journey with Intent Recognition and Conversational Analytics
Discover

How we deal with the unexpected

“It didn’t look like a big issue at that moment”. Everybody in the room listened to what the Engineer on Duty (EoD) had to tell about the first moments what, later on, turned out to be a partly outage of the webshop in peak season. It’s Monday morning 10.

How we deal with the unexpected
Technology